We make new patient appointments a priority, so please come with your questions about how we may help you. Please arrive a couple minutes before your appointment, if at all possible. Please do not miss your new patient appointment, or you may be required to pre-pay for the appointment in order to reschedule. Our hygienists pride themselves on their “on-time” schedule. If you are more than 15 minutes late for your appointment, you will likely be asked to reschedule and may possibly be charged for a missed appointment. Regrettably, a pattern of missed appointments will result in additional charges.
Please make a note of your next appointment upon scheduling. In order to be compliant with the recent reforms of patient privacy practices (HIPAA), we do not send reminder postcards, but as a courtesy, will confirm appointments by personal email, text messaging, or phone call. If you must reschedule, please notify us at least 24 hours before canceling, so that we can try to accommodate another patient. Ultimately, you are responsible for remembering and keeping your appointment.
Generally, we do not see “walk-ins”, but every effort is made to see patients calling with dental emergencies. Please understand that if you are seen on an emergency-basis, there may be a bit of a wait when you arrive, depending on our regular patient schedule, but we will help you as soon as we possibly can. Someone is on call 24/7/365 (614-433-7272, select Option 2) so you can always reach us for true dental emergencies. Please call us if you need us.
Our office strives to schedule appointments at your convenience and when time is available.
Appointments & Consultations
We are happy to schedule a second-opinion consultation with our doctor to discuss treatment diagnosed for you. It is important to us that our patients are committed fully to a recommended course of treatment, and we make every effort to provide all available information on the types of treatment completed at Raptou Family Dental, as well as options to make appointments comfortable.
All patients that are referred to our office from another practice, or who have self-referred themselves for a second opinion are required to undergo a complete examination by our doctor before he provides his diagnosis opinion. Please ensure that all available x-rays and chart notes from your prior office have been transferred to us prior to the scheduled appointment for review. Please note that many offices require 7–14 business days to transfer records.
It is imperative that we have all available dental (and medical if related to trauma or medically diagnosed disorder) insurance information in a timely manner, as we will be providing you with a comprehensive treatment estimate after your consultation with the doctor.